Hopkins Homes Ltd approached Unipress Software when looking for solution to help our growing company create a helpdesk function.
The team listened to our concerns and requirements and helped guide us towards a package called ‘Web Helpdesk’ from ‘SolarWinds’.
Technical support was available promptly with remote support. It was refreshing to have a knowledgable specialist so willing to assist by phone, email and remotely assist.
We would happily recommend the company to businesses small and large.
We have had nothing but good experience doing business with Unipress.
Excellent service, support and licensing advice with friendly relations with emloyees.
From my experience I can recommend Unipress.
Árni E. Albertsson
Police Superintendent at the
National Commissioner of the Icelandic Police
Excellent support for an excellent product. It is invaluable to have a support assistant only a phone call away when installing and configuring Web Help Desk.
No matter if it is a small setup with one tech or a large one with dozens of techs and hundreds of users!
We have been customers of Unipress since 2012 when we first bought WebHelpDesk. Over the years our system has grown from basic IT Support tickets to cover more and more areas of our business such as Learning & Development, Marketing & Communications, Payroll Enquiries and recently our new Coaching Team.
Unipress have provided us with support and maintenance throughout this time and I would not hesitate to recommend them to anyone who was looking to add a real layer of value to their WebHelpDesk system.
Systems Manager of Cornerstone
Certas Energy has been using Web Help Desk since 2013 and we have increased out Tech licenses from 15 at our initial setup to currently 90 Techs using the system across various platforms within our Company.
The Services that we have received from Unipress has been excellent across the board.
This has ranged from receiving competitive discounts for additional Tech licenses from Mary and her Team through to outstanding Support Services.
Network Administrator of Certas Energy UK Limited
Unipress provides the best support and sales team we ever experienced - keep on the great work and stay as you are! it is great to work with you.
Head of IT Serviceplan Group
The responses when I raise a ticket are always returned very quickly and have resolved my problems straight away. I’m also very happy with the information you guys send out, about advice on the new updates etc. not everyone does this, in fact you are the only support company I have that actively gives out this information – rather than as a response to a question. It is excellent service and I recommend you and the helpdesk whenever I can.
Thank you all for your support and I intended to continue it.
Head of Technical Services of Sir John Deane’s College
The whole process from Sales to Support I have found to be friendly and professional.
The consultants and staff I have dealt with have known the product, been amenable to my requirements and as a result left me feeling that I have chosen the correct company and correct product.
I would recommend the company and the Help desk product I use.
Operations Manager of Torah Academy
We have had a few issues that have required contacting Unipress support services and it is comforting to know that they have resolved the issues with minimal delay.
The product is easy to use and easily adaptable for all our Service needs within Certas Energy.
Network Administrator at Certas Energy UK Limited
As our Business grew and the number of daily IT Issues being reported increased we needed to invest in a helpdesk solution to manage and resolve these issues in a timely manner. We investigated the available options and trialed Solarwinds Web Help Desk using the 30-day trial.
Unipress provided us with support through every step of setting up and deploying Web Help Desk in our environment.
The support offered by Unipress has and continues to be first class and it’s one of the main reasons we chose Solarwinds Web Help Desk over other available solutions.
Infrastructure & Technology Lead of ATA Tools Group Ltd
We are a school with about 1600 students and nearby 250 employers.
Before using “Web Help Desk” it was not always easy to ensure a fast and professional support.
Web Help Desk software allows my team to respond quickly and efficiently to users.
It has reduced the amount of time we spend managing help desk activities by 50% over our previous paper-based system and given the users much more control and visibility over the support process.
Good job, keep on going !
Head of IT Department at AGEDOC asbl
We are constantly impressed with the support levels we receive from Unipress.
Thanks for checking in. Web Help desk is great!
We’re also very happy with the level of support that we receive from Unipress. (I wish other support companies were as good)!
It’s very reassuring to know that I have support through Unipress as when I have needed support for a couple of issues the support has been second to none!
We have been working with one of your members of staff, Diane, I would really like to praise her for all the help and support that she has given us at Gems In The Country Crystals to setup our staff helpdesk. I just wanted to let you know that I would like you to praise her for all the help and support that she has done for us and would happily write again to express our happiness with your colleague. I would also like to let you know that if it is possible that Diane could be our direct contact for Web Help Desk if we need her, if that would be fine that would be fabulous this is due to her excellent help that she has given to us at Gems In The Country Crystals. Please express our praise to Diane and hope to keep using the Web Help Desk.
Please could you also praise your team for all the support and help that you gave to us while using the trial period to test out the Web Help Desk.
Strategic ICT Manager
Gems In The Country Crystals
I always come to you guys first, Phil in support is always amazing with helping out with my queries.
Unipress are already my first point of contact and I use John as my go to when there’s something I need help with or that’s acting up.
On that note, I have to say I’m very satisfied with the support you are providing. It’s excellent!
PMI Initiative Universal Media AB
Unipress is always my first point of contact, because of the very good services from all of you!
Jack van Renen
UniPress Support is always responsive and effective
IT Department at CONDÉ NAST VERLAG
During our Web Help Desk upgrade, Unipress offered top notch support and advice which resulted in a smooth, hassle-free transition
Senior Helpdesk Analyst at Iris Worldwide
Unipress have been excellent in regards to the support since I moved to WebHelpDesk.
Thank you Unipress, you guys are great.
IT & Communications Manager at Argonon
It’s a great pleasure to tell you that we are totally satisfied with the excellent support that you are offering us.
Lead Technical Support Specialist at American Community School at Beirut
I just want to say how much we appreciate the entire Unipress team, you are all so service minded and always do your utmost to help us with our problems.
IT Operations Engineer at Högskolan i Gävle
Once again thank you for your support. Your response time and service is brilliant.
ICT Service Desk for Islamic Relief Worldwide
We’ve been using Web Help Desk for the last 2 years for managing our end user incoming support requests as well as managing all our IT assets. Affordable, easy to set up and use, with lots of customizations to make it work exactly like you need it to.
Unipress sales and support teams are outstanding, answering almost immediately all of our enquiries. Highly recommended.
Senior IT Services Manager at KPMG Cyprus
We evaluated several products to manage our customer requests. Despite being a fraction of the cost of other solutions, Web Help Desk is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company.
Director of DSS Martha Stewart Living Omnimedia, Inc.
Web Help Desk is a brilliant product, support and customization is second to none, we have made fantastic progress in producing a near on perfect solution for our support team & end users alike. No issue is too small for the support team, they are always very professional & can give you answers within minutes.
ICT Helpdesk Administrator Canford School
Web Help Desk has been a terrific asset for our technical consulting services. It provides a seamless approach for time tracking and support documentation. I can wholeheartedly say that there is no product out there that fits our specific requirements in such a way as Web Help Desk. Highly recommended product!
CEO & Director Rosai Group / MacMedic Consulting
Web Help Desk fulfilled our requirements with the minimum of set-up and implementation effort; intuitive and feature-rich with responsive support and development.
Computing Services Queen Mary University of London
Support is absolutely amazing – they take your suggestions, requests, bug reports and they fix them FAST. The interface is great. I’m running it on a Windows machine with SQL 2000. There are approximately 1,000 users. EVERYONE loves it – it’s easy, stable, fast. The ease of installation, the support, the interface – it’s a perfect package deal. I can’t imagine it getting any better than this.
GEAR for Sports
Deployment was a snap. Our techs love it and more importantly so do our clients. Best of all, the developers are amazingly responsive to not only emails but also feature requests. Absolutely love this app. Keep up the kick ass work!”
Since we have to support both Mac and PC users, it’s important to have a system which can be accessed by both platforms. Web Help Desk does this for us at a fraction of the cost of other web-accessible help desk and asset tracking systems.
University of Toronto
“Using Web Help Desk has been easy, the whole system is very customisable and the support is fantastic. If you have any problems the support guys are very friendly and helpful, they provide a great service.”
IT Support Assistant The Health Foundation
“Web Help Desk is an excellent product and will allow us to revolutionise the quality of support we offer.”
Information & Communications Technology Isle of Man Department of Education
“It’s great; we don’t know how we lived without it!“
ICT Manager Concord College
“We now log and prioritise all support calls and technical requests. This means nothing gets forgotten and the Technical team can balance it’s workload. Crucially, users are reassured that they are being looked after. This sounds easy, but Web Help Desk makes it possible.”
LAB Post-Production – Technical Manager AMV BBDO
“Since we have installed Web Help Desk, it has greatly improved the IT Dept’s time management. Easy to use with a great front-end. It has become a very important tool within Arthur McKay’s.”
System Engineer Arthur McKay & Co. Ltd
“The implementation of WebHelpDesk in our organisation has proved its value from day one. It is quick and easy to install and configure and allowed us to provide a world-class helpdesk service to our customers within minutes of going live. Our customers are reaping the benefits of better turnaround times and improved service-levels and as a result and our business is growing.”
Director: Infrastructure Services Airborne Consulting
“Web Help Desk has allowed us to easily organise and coordinate IT resources within our organisation. An easy to use, intuitive & very customisable GUI has helped instill confidence at the user level for all IT support requests.”
I.T. Manager The Leigh Technology Academy
“Web Help Desk delivered exactly as advertised. We are very satisfied with the solution.“
W. Mark Gresko Jr
Director of Technology Avondale Elementary School
“Web Help Desk has been an extremely valuable tool for us. We selected it because it was cost effective, yet yielded numerous features and excellent customer support.”
Help Desk Manager Texas Attorney General’s Office
“Our entire company uses Web Help Desk to submit trouble tickets. It’s been very easy to use, configure and train staff.”
Director IT Services Management Concepts
“I am very pleased with the product and very happy with the support provided. I would be happy to recommend this product to anyone.”
“After a survey of what was on offer in the help desk sector, we decided Web Help desk offered the best options available for a company of our size and at a price no others can match. In the year we have been using it, our IT support has been transformed. Both users and techs alike appreciate the web interface. The system acts as a collective IT ‘memory’ that can be accessed by new techs. Support is first class.”
IT Services Eurocentres
“Web Help Desk is superb and the support we receive is excellent. Highly recommended!”
IT Services Manager Wyggeston and Queen Elizabeth I College
“Web Help Desk has not just been accepted by the technicians but by the entire staff at our school. It allows us to organise ourselves in a way our previous solution never could and helps our team to offer a better and more trusted service.”
Senior Systems Support Technician The Lady Eleanor Holles School