SolarWinds® Web Help Desk is an easy-to-use and affordable Web-based IT help desk software that simplifies help desk management, and saves time and manual effort for IT technicians and help desk admins. Web Help Desk is fully integrated ticketing & IT asset management solution.
With built-in ticketing management, asset management, change management, and knowledge base capabilities, you can centralise and automate your help desk tasks and improve customer support and satisfaction. Web Help Desk integrates with SolarWinds network monitoring, server monitoring, and remote support software for faster IT troubleshooting.
Simplifies and streamlines IT help desk processes from service request creation to resolutionView Video Screenshot
Automates ticketing management with rule-based routing & escalation, real-time tracking, and alertsScreenshot
Automated IT asset management for tracking and managing the lifecycle of hardware & software assetsScreenshot
Offers built-in knowledge base for self-resolution of issues, and automation of change managementScreenshot
Affordable pricing for IT technician logins—no additional cost for end-user logins or managed IT assets
Simple & Affordable IT Help Desk Software for All IT Teams
Web Help Desk offers an intuitive Web interface to centrally manage service tickets, and simplify & automate help desk tasks for IT technicians. Whether you are running IT support in a small or large organisation, or if you are an MSP offering managed support services to customers, Web Help Desk is flexible and scalable to meet all your requirements.
Centralise, Streamline & Automate Ticketing Management
Web Help Desk is an easy-to-use ticketing management software that automates help desk ticketing tasks to simplify ticket creation, routing, escalation, and management.
Automated IT Asset Discovery & IT Asset Management
Web Help Desk is an IT asset management product that enables you to automatically discover your software and hardware assets, and manage asset assignments, history, and associated service requests, all from a single user-friendly Web console.
Help Desk Knowledge Management
Web Help Desk includes a built-in extensive, searchable, and easy-to-use knowledge base for technician knowledge management and for promoting self-resolution options to end-users and help reduce the number of in-bound service requests.
IT Change Management & Change Approval Workflows
SolarWinds Web Help Desk® software delivers a simple and automated process for managing and controlling change requests. You can customise change approval workflows varying from single approval to multiple approval levels.
Simplify Incident & Problem Management
Web Help Desk simplifies incident and problem management by allowing you to link multiple incidents to a problem for efficient ticket management and resolution.
IT Project Management & Business Process Automation
With the help of flexible and customisable Parent-Child relationships for tickets, Web Help Desk simplifies management of recurring tasks such as employee onboarding or termination, and IT projects such as new infrastructure setup or migration.
Help Desk Performance Reporting
Web Help Desk software provides numerous help desk reports to monitor technician performance and ticket status, as well as track customer support needs by location, real-time billing data, and incidence frequency.
SLA Tracking & Management
Prevent your SLAs from falling through the cracks. Web Help Desk ensures that you maintain all levels of service agreement. Set up ‘SLA breach approaching’ notifications and date-specific SLA reminder alerts for effective SLA management.
Leverage Existing Active Directory & LDAP Infrastructure
Web Help Desk software empowers you to discover and import help desk client account information from your existing Microsoft® Active Directory® (AD) and LDAP directories.
Web Help Desk Mobile
SolarWinds Web Help Desk offers native mobile app for Apple® iPhone® & iPad® to support push notifications for new and updated tickets.
FIPS 140-2 Compatibility and Security
Web Help Desk enhances security by enabling FIPS-mode SSL connections for data in transfer. It also supports FIPS 140-2 compatible cryptography in IT environments that require high security standards.